Return and exchange

Exchange of goods, which was purchased in the online store “Russian Crown”, made through the procedure”Return of the goods.”
Return of the goods, which was purchased in the online store and received in Kaliningrad, is made at: Kaliningrad;
Return of the goods ordered in the online store and obtained by the method of “Pickup from branded stores” is carried out in the same store in which the goods were purchased;
Return of the goods purchased in the stores of the network is carried out in the stores of the network;
When exchanging or returning the goods to the buyer must be in possession of an identity document, cash and receipt (invoice, product tag). This procedure is regulated by The Department of the Ministry of Taxes and Duties in Moscow (letter dated 16.04.2003№ 2912/20843).

To return the goods that were purchased in the online store from the regions of the Russian Federation, send an application for a return of the goods, indicating the reason for the return, the application must be accompanied by a scanned copy of the passport. If the buyer made payment through Yandex Money, you must attach a copy of the scan of the electronic receipt.
Return of the goods is carried out by the buyer at his own expense, marked for the administrator of the online store.

Exchange of goods of good quality.
Exchange of goods of proper quality shall be subject to all the products featured on the website russkayakorona.ru with the exception of products made using precious metals and (or) stones.
Requirements of the buyer to the seller about exchange return of the goods of the proper quality made using precious metals and (or) jewels after transfer of this goods to the buyer, are not subject to satisfaction (the order of the Government of the Russian Federation of January 19, 1998 N 55).
The product, which was purchased in the online store, is subject to return within:
7 (seven) days, excluding the day of purchase, when returning the goods by delivery to the company store ” Russian Crown”;
14 (fourteen) days, excluding the day of purchase, when returning the goods ordered in the online store and obtained by the method of “Pickup from branded stores”;
Other conditions of exchange and return of the goods purchased in the online store are regulated by the Decree of the government of the Russian Federation of 27.09. 2007 № 612 “on approval of rules for the sale of goods by remote means”, in accordance with the Law of the Russian Federation”on protection of consumer rights”.

You can return an item that was purchased in the online store starting from the next day after its purchase. The date of purchase of the goods purchased in the online store and sent by the courier service is the date of receipt of the goods indicated on the receipt and/or postmark.

According to Art. 25 of the Federal law” on protection of consumer rights ” the buyer has the right to exchange non-food goods of good quality from the seller at whom this goods was purchased if the specified goods did not approach in the size, style, model, completeness or coloring on another or similar.

Exchange of non-food goods of good quality is made if the specified goods were not in the use, its consumer properties, commodity appearance, seals, factory labels, and also the cash or commodity check (the consignment note) issued to the buyer together with the sold specified goods are kept.

If the buyer refuses the goods, the seller shall refund to the buyer the sum of money paid by the buyer under the contract, except for the costs of the seller’s delivery from the buyer of the returned goods, no later than 10 (ten) days from the date of the buyer’s presentation of the relevant requirement. Bank charges of the buyer for the transfer of payment are not reimbursed.

Requirements for the return of a new product
the goods must be marketable (without traces of use);
the goods must have all components, tags, descriptions;
the goods must be Packed in original individual packaging;

Return of used goods
Refund for goods of inadequate quality is made at the written request of the buyer within the warranty period. The application must be accompanied by a commodity, cash receipt (invoice) issued at the time of purchase.
The warranty period for the goods is 180 calendar days from the date of transfer of the goods to the consumer.
The company “Russian Crown” conducts internal quality control of the goods. Inspection period – up to 20 working days from the date of receipt of the written application of the buyer. According to the results of the inspection, the buyer is provided with a Certificate of quality control of the goods. In case of disagreement with the results of internal quality control, the Buyer has the right to apply to an independent examination to obtain an independent assessment.
If the independent examination recognizes the quality of the goods improper, within 10 (ten) working days from the date of submission of documents confirming the results of the independent examination, the buyer shall be paid the value of the goods, as well as the costs of the examination and shipment of the goods (subject to the provision of supporting documents and statements in free form).
In the case of exchange of defective goods to another, your bill will be recalculated based on the monetary amount specified at purchase.
When returning to the buyer the sum of money for the goods that have turned out to be of poor quality, the seller may not retain part of the sum of money corresponding to the loss of the quality of the goods during its stay with the buyer.
The warranty does not apply to goods with defects resulting from use in conditions that do not correspond to its purpose; with mechanical damage, deformed, including impacts and falling from a height, with signs of exposure to high temperatures and chemicals and other defects that have arisen due to the fault of the buyer; when detecting traces of self-repair before presentation to the store.

Color and quality
Please note that the size of the jewelry and the color of the stones may differ from the photo. Natural stones are not the same color, even when ordering two jewelry of the same model, you will see that the color of the stones-inserts is a sign of the naturalness of the stones. In addition, the color of the stones differ on different monitors, it depends on the color of the monitor. If before buying jewelry you doubt its color, you can reserve it in any convenient for you store “Russian Crown” and see it live.

Prices
Please note that prices on the website are unloaded from the database automatically. In connection with possible errors in the software or in the period of updating the internal databases (revaluation of the goods), the prices on the site are not a public offer, are informational in nature and in the implementation of any order through the site, the price of each decoration is first confirmed by the operator of the information center and agreed with the buyer.

Prices on the website may not correspond to the prices in retail stores of the “Russian Crown”network. The exact retail prices can be specified from sellers in retail stores or call center operators.